Having never owned an EV before, I didn't know what to do when my 2018 smart car fortwo wouldn't start. The red warning message said don't even think about turning on the engine and don't try to charge it, just read the owner's manual. I did but wished I hadn't because the manual said it could be almost anything. Luckily, it happened in my garage late at night, so I had time to think. The next day, I found Pete's website. They told me on the phone that I would need to have it towed and that I could bring it in the next day. Everyone I encountered was courteous, professional and polite. Looking around at the clean and well organized shop, I knew I was in good hands so I walked the six blocks back home and waited. Seems the original battery, now 7 years old, had been leaking fluid. They sent me a picture of the coroded terminals and an estimate for a new battery and related installation and cleanup. They also told me I was seriously late for some scheduled maintenance and made a list of things that needed fixing. It was a relief to know exactly what needed work and what didn't. So, I gave them the OK on the battery and cleanup and less than two hours later, my car was fixed and ready to go. They also put things back that I had left in the passenger area in preparation for the towing, so everything was neat and tidy. Thank you, Pete's. You haven't seen the last of me!