*** warning estimate may very. No attempt to contact *** *Response to Greg: to be clear I am upset that there were zero attempt to notify that an error was made on the estimate, and that the cost was going to be nearly 30% more. I called another mechanic and got at quote for $1200 for both axels. Hopefully you learned to contact your customers and inform them of any changes you're making, especially when you have them sign something. I have a 1985 Mercedes-Benz 300D with a broken axel. I took my car over to Pete's. They emailed me an estimate,and I had to sign before they would start working on the car. When I came in to pick up the car, I was charged nearly 20% more than I was quoted. When I asked about the discrepancy I was politely told that there was a mistake on the estimate and that someone should have called me to revise the quote. No one had called me or emailed me. Then I was told that actually the new price was a real deal and that really I was not getting charged for an additional two hours and filling up the fluids. At that point, I asked what was the point of the contract if they weren't going to update me or honor it. The woman said she understands and would honor the estimate that I was sent. A week later the manager left me a message to let me know that he was upset with me and accused me of not wanting to pay them for the work they did and said I was not welcomed at the garage anymore. Wasn't planning to go back to a garage where the Manager can mess up an estimate then won't notify me of changes. Good luck. I choose to ignore reviews I saw here talking about this exact thing.
Hi Kevin, We sincerely regret the billing discrepancy and communication issues at Pete's, Inc. Your experience is unacceptable, and we’re enhancing our approval process to ensure clarity.
- Pete's, Inc.